At Hair Care Combs, we believe in providing our customers with the highest quality products and an exceptional shopping experience. If you’re not completely satisfied with your purchase, we’re here to help. Our Returns Policy is designed to make the return process as smooth and hassle-free as possible.
Return Window
We offer a generous return window of 30 days from the date you receive your order. If for any reason you’re not happy with your combs or hair care accessories, you can initiate a return within this time frame. We understand that sometimes products may not meet your expectations, and we’re committed to ensuring your satisfaction.
Conditions for Returns
To be eligible for a return, please ensure that the following conditions are met:
- The item must be unused and in its original packaging.
- All tags and labels must be intact.
- The item should be free from any damage or signs of use.
If your return meets these criteria, we’ll be happy to process it for you!
How to Initiate a Return
To initiate a return, please follow these simple steps:
- Contact Us: Reach out to our customer support team at [email protected]. Please provide your order number and details about the item you wish to return.
- Return Authorization: Once we receive your request, we’ll provide you with a Return Authorization number and instructions on how to return your item.
- Ship the Item: Carefully package the item, including all original materials, and ship it back to us. You’ll be responsible for the return shipping costs unless the item is defective or incorrect.
- Processing Your Return: After we receive the returned item and verify its condition, we will process your refund. Refunds will be issued to the original payment method within a reasonable time frame.
Exchanges
If you would like to exchange an item for a different size or style, please initiate a return as outlined above, and then place a new order for the desired product. This allows us to process your exchange more efficiently.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us within 7 days of receiving your order. We’ll work with you to resolve the issue promptly, whether that means sending a replacement or issuing a refund.
Non-Returnable Items
For hygiene reasons, we cannot accept returns on certain items that have been opened or used. Please ensure you are certain about your selection before completing your purchase.
Changes to the Returns Policy
Hair Care Combs reserves the right to modify this Returns Policy at any time. Any updates will be posted on this page, so we encourage you to review our policy periodically.
Thank you for shopping with Hair Care Combs! Your satisfaction is our priority, and we are committed to ensuring that your experience is positive from start to finish. If you have any questions or need assistance with your return, don’t hesitate to reach out to us at [email protected].